Urgent support when it matters most.

Crisis Communications & Reputation Management

Buchanan PR has been Philadelphia’s premier crisis communications firm for more than 20 years, which means we’ve seen just about every crisis you could imagine. Our experience is unmatched, allowing us to provide critical counsel quickly.

We work hand-in-hand with your attorneys to verify the accuracy of messaging and ensure our communications counsel complements and supports the legal strategy.

As a founding member of the Public Relations Global Network, a consortium of 50+ hand-selected public relations firms servicing key markets around the world, with 17 of them right in the U.S., we are positioned to give you “boots-on-the-ground” help, should you need it.

We work hand-in-hand with your attorneys to verify the accuracy of messaging and ensure our communications counsel complements and supports the legal strategy.

Crisis counsel we provide:

Crisis plans & playbooks

24/7 rapid response

Crisis media training

Reactive statements & briefing materials

Issue monitoring & risk scanning

Reputation audits

Employee & stakeholder communications

Talking points

Social media listening and management

Reputation recovery

Crisis counsel we provide:

Crisis plans & playbooks

24/7 rapid response

Crisis media training

Reactive statements & briefing materials

Issue monitoring & risk scanning

Reputation audits

Employee & stakeholder communications

Talking points

Social media listening and management

Reputation recovery

Northwest Naturals

After a voluntary product recall linked to a suspected bird flu case triggered national headlines and online criticism, Northwest Naturals turned to Buchanan PR for crisis counsel.

Northwest Naturals

After a voluntary product recall linked to a suspected bird flu case triggered national headlines and online criticism, Northwest Naturals turned to Buchanan PR for crisis counsel.

Types of crises we support:

Buchanan PR & Communications has managed a wide variety of crises across multiple industries, including those involving:

Sexual misconduct

Financial malfeasance

Natural disasters

Data breaches

Workplace violence

Product recalls

Government investigations

Labor disputes

Contract disputes

Abuse of minors

Construction accidents

Pandemic response

Death

Discrimination