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The Lost Art of Customer Service in Public Relations

Last weekend, I traveled to the Waldorf Astoria Orlando for the wedding of one of my closest childhood friends. I had booked round-trip transportation to and from the airport and, when my return shuttle never arrived, I immediately assumed I’d be on my own. After briefly explaining my situation to the hotel concierge, she stepped out from behind the desk, whispered something to a bellhop and – in a matter of minutes – something amazing Customer Servicehappened.

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Mentoring the Next Generation of PR Pros

Buchanan Public Relations, Happo, Twitter, mentorshipPublic relations is very much a “learn by doing” industry.  While taking communication classes can certainly help undergraduate students learn why it’s a valued profession, often it’s the internships we complete that truly teach us how to be a PR pro – a testament to those in the field who oversee our work and help us develop along the way.

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Public Relations-ships on Valentine’s Day

Love it or hate it, Valentine’s Day is impossible to ignore, even if you wish you could.  Flowers, chocolates and stuffed animals flood grocery and gift store aisles. Promotional messages continually urge us to make the holiday special – whether or not you have a valentine. 

Valentine's Day Social Media "Buchanan Public Relations"

This February 14th, you may be dining with a significant other, hitting the town with your single friends or refusing to celebrate the holiday entirely.  Either way, Valentine’s Day offers three major lessons for public relations practitioners: 

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Where Are They Now? (Part 4)

For the fourth installment in our “Where Are They Now?” blog series, which highlights the career trajectories of former Buchanan PR interns, we feature Kellie Connors, who interned with the agency from November 2007 through February 2008.  Read on for Kelly’s experiences working in PR and her advice for those just starting out in the field.

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MLK Day the BPR Way

January 21, 2013 marked the 27th anniversary of Martin Luther King, Jr. Day, a national day of service.  Although the Buchanan PR office was closed for the holiday, we chose to spend the day together doing something to give back to our community.  Since 2011, Buchanan employees have celebrated MLK Day by making casseroles for the homeless.

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Where Are They Now? (Part 3)

We continue to be impressed by the accomplishments of our former interns. Our blog series, “Where Are They Now?,” highlights their career trajectories – showcasing what they have accomplished since their time with us, their biggest takeaways from their experiences here and their advice for those just starting out.

This week we hear from Megan Hanks, a graduate of Lehigh University who interned with us in 2011. 

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A Week in the Life of a PR News Junkie

As public relations professionals, it’s our job to wear many hats simultaneously – media relations specialist, social media community manager, website copywriter, event planner, SEO consultant.  You name it, we probably do it.

But one role permeates each hat we wear: news junkie.  We scour the news to spot opportunities for our clients, keep tabs on reporters and stay abreast of the happenings in our communities.  We do this not only because it’s our job, but also because we crave new and interesting information about a variety of topics.

Since we’re often immersed in the business of clients, it can be difficult to stay on top of the latest news within our own industry.  Here are some of our favorite stories about the communications industry so far this year.

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What a PR Degree Can’t Buy

“Baptism by fire.”  This was the term used to describe the internship program at Buchanan Public Relations on my first day at the agency.  I didn’t understand it then, but I definitely do now.Public Relations buchanan philadelphia internship

When I chose Public Relations as a major during my first semester in college, I didn’t know exactly what it was.  Upon graduating in May, I thought I knew what it was.  I was completely wrong. Granted, I understood the basic skills of the profession, such as how to write a news release, how to use proper grammar and AP Style and how to conduct proper research.  But to be completely honest, I don’t think I truly appreciated what PR was until I was fully immersed in it.

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Where Are They Now? (Part 2)

Over the years, we at Buchanan PR have had the opportunity to work with a number of talented college students and recent grads interested in exploring careers in public relations. These interns have gone on to do amazing things and have some pretty great tips for those looking to break into the field.  Our blog series, “Where Are They Now?,” highlights the career trajectories of former BPR interns – showcasing what they have accomplished since their time with us, their biggest takeaways from their experiences here and their advice for those just starting out.

Our second submission is from former intern Sydney Fenkell, who worked with us during the summer of 2011.  A University of Pennsylvania graduate, Sydney currently works at a public relations agency outside of Boston.

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The Best and Worst of 2012 through the Eyes of PR Practitioners

buchanan public relations ardmore public relations christmas

This week we shared our firm’s holiday card, the theme of which is to “enjoy the holidays through the eyes of a child.”  Many years later, we find ourselves seeing the world through a different lens as Public Relations practitioners.  How stories are told, how they are perceived, and how people’s behavior changes as a result all factor into how we view the world today. 

Here are, from our perspective and areas of expertise, some of the best and worst PR moments of 2012:

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